FREE Shipping Australia & New Zealand on orders over $65 / International Shipping $25 for all orders over $95

FAQ’s

What payment methods do you accept?

We accept PayPal, Afterpay, Apple Pay, Mastercard, Visa and American Express.

How do I keep my Willow Bay bag looking brand new?

A lot of our neoprene bags are actually machine washable in cold delicate cycle. Head over to caring for your bag.

Do you sell Willow Bay gift cards? 

We sure do! You can purchase a Willow Bay Australia gift card here.

Do you have any retail locations?

Absolutely! We have wonderful partnerships with multiple retailers around the world, which stock a selection of Willow Bay bags. Visit our Where to Buy page to check out if there are any Willow Bay stockists near you.

Do you ship overseas?

We sure do. We send Willow Bay bags worldwide.

When will I receive my order?

Our goal is to deliver your Willow Bay bag as quickly as possible. All orders have a processing time of 72 business hours, and delivery is between 2 – 7 working days domestically to metro areas (possibly longer to regional areas). You will receive an email confirming the dispatch of your order once it has been sent along with your tracking number.   

If, for some reason, there is a delay in the delivery of your order we will communicate this within 2 working days and confirm your delivery timeframe. Please do not hesitate to contact us if your package has not arrived in the allowed time frame.

How do I track my order?

Once your item is shipped you will be sent an email update on the status of your shipment.

What are my delivery options?

Australia wide

We offer FREE standard domestic shipping for all orders over $65 and express domestic shipping for $9.95. Domestic shipping (standard) for orders under $65 is $9.95.

International orders (outside Australia)

We offer standard international shipping for a flat rate of $25 for all orders over $95 & a flat rate of $40 for any orders under $95.

We use DHL Express for all deliveries. Please note that duties and taxes may be applicable and will differ from country to country. It is the responsibility of the customer/buyer to pay any duties or taxes that may apply. Please check the duties threshold within your country for an estimate on these costs. 

What is your exchange policy? 

View our refunds and exchanges policy.