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Customer Care

Caring for your Willow Bay bag

Watch our easy guide to caring for and machine washing your neoprene bag.

  • Daydreamer Neoprene Totes - machine washable in cold water.
  • Metallic Neoprene Tote Bag - washable by hand in cold water.
  • Boutique Collection Zip Close Totes - machine washable in cold water.
  • Felt Collection - machine washable in cold water / lint roller to freshen up.

Neoprene is a bendy fabric, so it is quite normal for your bag to arrive a little squished from being compact in transit. You can hang your bag overnight to get it back to shape or you can add some light steam to help speed up the process. Please do not apply direct heat to the fabric; hold the steam away from the fabric.

Mild detergent may be used. After washing, hang your bag on a coat hanger to dry.

At Willow Bay, we take every step to ensure quality craftsmanship. However, like anything you cherish, when opening and closing the press studs and / or zippers, please treat with care.