Customer Care

Our customers are our priority. We take pride in our service standards and welcome any questions, feedback or concerns.

All items from Willow Bay Australia come with a 12 months manufacturers warranty. 

Afterpay now available

Contact Us

Email - 

PO Box 24
Glenside SA 5065
Care Instructions 

Your Day Dreamer Willow Bay Tote Bag is machine washable in cold water. 
Your Metallic Neoprene Tote Bag is washable by hand in cold water. 
Mild detergent may be used. After washing hang your bag on a coat hanger to dry.
At Willow Bay we take every step to ensure quality craftsmanship. However like anything, please be gentle with your bag. When opening and closing the press studs please treat with care. 

Have any questions or concerns? We're always ready to help!
Email us at 


What is your return policy?
We do not offer returns for change of mind. For faults please email us at to initiate a return.

How do I track my order?
Once your item is shipped you will be sent an email update on the status of your shipment.
What are your delivery options?
We offer standard domestic shipping for $9.95 and express domestic shipping for $25.00
We offer standard international shipping for $40.00