Faulty Items
If your item arrives faulty, please contact us at info@willowbayaustralia.com as soon as possible, and we'll arrange a repair or replacement for you.
Change of Mind Returns
We don't offer refunds for change of mind, but we're happy to provide a store credit on full priced items when:
- You email us at info@willowbayaustralia.com within 14 days of your purchase date
- The item is unused, in its original condition, and has all tags attached
Please note return shipping is at your own cost. We recommend using a trackable postage method to ensure your return reaches us safely.
Sale Items
All sale items are final, we don't offer returns or exchanges on sale items, unless the item is faulty.
How to Return an Item
Simply email info@willowbayaustralia.com with your order number and a short note about your return or fault, and we'll take it from there.
Please note: we only replace items if they are deemed defective or damaged due to a manufacturing fault. General wear and tear is not considered a manufacturing fault. Any concerns outside our warranty period will not be accepted.